Equipment down? Call, don’t fill out a form.
A failing ultra-low freezer, a cryostat that won’t hold temperature, a centrifuge that stopped mid-run — these are not tickets. They are product at risk and cases on the schedule. Call and we will tell you honestly when we can be there.
☎ 305.238.5326While you wait for a technician
A few minutes of the right action buys hours of holding time. These are the first steps we tell clients to take on the phone.
Ultra-low freezer alarming
A full −80 °C freezer unopened holds usable temperature for several hours. Every door opening costs you a meaningful share of that.
Vaccine or blood bank refrigerator out of range
Product may still be viable, but only if the excursion is documented from the moment it started.
Cryostat down with cases scheduled
Most cryostat failures are field-repairable the same day — refrigeration faults, defrost problems, drive and anti-roll issues.
Centrifuge stopped or won’t reach speed
Do not force the lid. An imbalance or lid-lock fault can indicate a rotor issue, which is a safety matter before it is a service matter.
Incubator or water bath off temperature
Often a failed sensor or controller rather than a failed unit, which usually means a fast repair.
Anything that failed calibration
An out-of-tolerance instrument may mean reviewing results reported since its last good calibration.
Loaner, rental and bridge coverage
Our first objective is always to return your own instrument to service the same day. When that is not possible, these are the options — and the facilities that arrange coverage in advance are never the ones scrambling.
Not an emergency — but you’d rather it never became one?
Ask about downtime coverage when you schedule preventive maintenance. The facilities that plan for a failure before it happens are the ones who never have to cancel a case or lose product over it.